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Responsible Gaming Policy

1. Purpose and Scope

NTEC Limited (the “Company”, “we”, “our”, or “us”) is committed to maintaining the highest standards of player protection and responsible gaming in accordance with the requirements of the Malta Gaming Authority (MGA), applicable legislation, and regulatory directives.

This Responsible Gaming Policy (“Policy”) establishes the Company’s framework for promoting safe, fair, and controlled participation in gaming activities. The Policy outlines the measures implemented to minimise gambling-related harm, detect risky behaviour, and ensure that players have access to effective tools and support.

This Policy applies to all players, customers, employees, contractors, and third-party service providers interacting with the Company’s services, including websites, mobile applications, and gaming platforms (collectively, the “Services”).

2. Regulatory Framework

This Policy has been developed in accordance with:

  • The Gaming Act (Chapter 583 of the Laws of Malta)
  • The licensing conditions issued by the Malta Gaming Authority
  • The Player Protection Directive (Directive 2 of 2018)
  • Applicable consumer protection, anti-money laundering, and data protection legislation, including the General Data Protection Regulation (GDPR)

The Company ensures that all responsible gaming procedures align with regulatory expectations and international best practices relating to:

  • Player protection and harm minimisation
  • Accessible responsible gaming tools
  • Behavioural monitoring and intervention
  • Staff training and accountability
  • Regulatory oversight and reporting

3. Definitions

Responsible Gaming (RG)

Policies, procedures, and tools designed to ensure that players can participate in gaming activities in a controlled, informed, and safe manner.

Self-Exclusion

A voluntary process whereby a player requests to block access to gaming services for a defined period or permanently.

High-Risk Behaviour

Patterns of play or transactional activity that may indicate potential gambling-related harm or loss of control.

Player

Any individual who uses or attempts to use the Company’s gaming services.

4. Governance and Oversight

Responsible gaming is embedded within the Company’s governance framework.

Oversight of responsible gaming obligations is maintained by the Company’s Compliance and Risk Management functions, which are responsible for:

  • Monitoring adherence to responsible gaming procedures
  • Reviewing high-risk player activity
  • Escalating significant cases to senior management where appropriate
  • Ensuring compliance with regulatory requirements

Internal reporting mechanisms are maintained to provide management with oversight of responsible gaming metrics, interventions, and policy effectiveness.

5. Core Principles

The Company’s responsible gaming framework is guided by the following principles:

Player Protection

The safety and wellbeing of players is a fundamental priority in the design and operation of all gaming services.

Transparency and Accessibility

Responsible gaming tools, educational resources, and support information are clearly presented and easily accessible.

Behavioural Monitoring

Player activity is monitored to detect indicators of potentially harmful behaviour.

Compliance and Accountability

Responsible gaming measures are implemented in accordance with regulatory requirements and subject to internal oversight.

Early Intervention

Where indicators of risk are detected, proportionate measures may be taken to prevent further harm.

6. Player Protection Tools and Controls

The Company provides a range of responsible gaming tools that allow players to manage their gambling activity.

Available tools include:

  • Deposit Limits - caps on deposits over daily, weekly, or monthly periods
  • Loss Limits - maximum allowable losses over defined timeframes
  • Session Limits - controls on the duration of gameplay sessions
  • Reality Checks - periodic notifications reminding players of their gameplay duration and activity
  • Cooling-Off Periods - temporary suspensions of gaming activity
  • Self-Exclusion - voluntary exclusion from gaming services for specified periods

Responsible gaming tools are accessible through the player account interface and may be activated at any time.

Limit decreases take effect immediately, while increases may be subject to a mandatory cooling-off period.

7. Behavioural Monitoring and Risk Detection

The Company maintains a risk-based monitoring framework to identify indicators of potentially harmful gambling behaviour.

Monitoring mechanisms may assess factors such as:

  • Deposit frequency and transaction patterns
  • Changes in wagering behaviour
  • Extended gaming sessions
  • Repeated or escalating losses
  • Interactions with customer support
  • Irregular betting activity or rapid changes in player behaviour

Automated monitoring systems and internal review procedures may generate alerts when behavioural thresholds are triggered.

Where elevated risk indicators are detected, the Company may apply additional oversight or intervention measures.

8. Intervention and Player Support

When indicators of potentially harmful behaviour are identified, the Company may take proportionate measures to assist the player.

Possible interventions include:

  • providing responsible gaming guidance and information
  • recommending the use of responsible gaming tools
  • encouraging the setting of deposit or loss limits
  • suggesting cooling-off periods or voluntary self-exclusion
  • restricting certain account activities where necessary
  • referring players to independent support organisations

Where necessary to protect the player, the Company may apply temporary account restrictions or suspend gaming activity pending further review.

9. Self-Exclusion

Players may request self-exclusion from gaming services for defined periods or permanently.

During a self-exclusion period:

  • The player’s account will be restricted from gambling activity
  • Marketing communications will not be sent to the player
  • Account reactivation will not be permitted until the exclusion period has expired

Self-exclusion requests are processed promptly and recorded in accordance with regulatory requirements.

The Company may also take reasonable measures to prevent attempts to circumvent self-exclusion through the creation of additional accounts.

10. Prevention of Underage Gambling

The Company strictly prohibits gambling by individuals under the age of 18.

Age verification procedures are implemented during the account registration process and may include identity verification checks.

If an account is identified as belonging to a minor:

  • The account will be immediately suspended
  • Access to services will be permanently restricted
  • Funds will be handled in accordance with applicable regulatory guidance

11. Marketing and Advertising Controls

Marketing communications are conducted in a socially responsible manner.

The Company ensures that:

  • Marketing materials do not target minors or vulnerable individuals
  • Responsible gaming messaging is incorporated into promotional content where appropriate
  • Self-excluded players do not receive marketing communications
  • Marketing practices comply with regulatory and advertising standards

12. Staff Training and Awareness

Employees who interact with players or oversee gaming operations receive training in responsible gaming practices.

Training programmes cover:

  • Identification of problem gambling indicators
  • Responsible gaming tools and interventions
  • Escalation procedures
  • Regulatory obligations and compliance requirements

Training is documented and updated periodically to reflect regulatory developments and operational changes.

13. Record Keeping and Reporting

The Company maintains records relating to responsible gaming activities, including:

  • Player use of responsible gaming tools
  • Self-exclusion requests and actions taken
  • Monitoring alerts and behavioural assessments
  • Interventions and communications with players
  • Staff training records

These records are retained for a minimum of five (5) years and may be made available to the Malta Gaming Authority upon request.

Internal reporting mechanisms allow responsible gaming performance and risk indicators to be reviewed by management.

14. Communication and Player Awareness

Responsible gaming information is prominently displayed across the Services.

Players are provided with clear information regarding:

  • Available responsible gaming tools
  • The risks associated with gambling
  • Support services and assistance resources

Where appropriate, players may also be reminded of responsible gaming measures during account activity.

15. Policy Review and Updates

This Policy is reviewed periodically and at least annually to ensure continued compliance with applicable legislation and regulatory expectations.

Updates may be implemented to reflect:

  • Regulatory changes
  • Operational developments
  • Improvements to player protection measure

The most current version of this Policy will be made available through the Company’s Services.

16. Governing Law

This Policy is governed by the laws of Malta and interpreted in accordance with the Gaming Act (Chapter 583 of the Laws of Malta), the directives of the Malta Gaming Authority, and applicable European and national data protection legislation.

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